Billing Policy

Last Updated: July 2026

This policy explains how billing, payment, and taxes work when you shop with us.

Accepted Payment Methods

We accept all major debit and credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, Shop Pay, and other secure payment options available at checkout.

Currency

All prices on our website are listed in US Dollars (USD). If your card is issued in a different currency, your bank or card provider may apply its own conversion rate and fees, which are outside of our control.

When Your Card Is Charged

Your payment method is charged at the time your order is placed, not when it ships. This helps confirm your order and secure your items.

Taxes

Prices displayed on our website do not include applicable sales tax. Sales tax is calculated at checkout based on your shipping destination and the applicable tax rate for that state, and will be added to your order total before you complete payment.

Additional Fees

We don't currently apply any additional surcharges based on your chosen payment method.

Billing Errors

If you notice a charge on your order that looks incorrect, please contact us as soon as possible with your order number and a description of the issue. We'll review your order and correct any billing errors promptly.

Fraud Prevention & Order Review

To protect our customers and our business, we reserve the right to cancel, hold, or review any order suspected of fraudulent activity, including orders with mismatched billing and shipping information or unusual purchasing patterns.

Refunds

Refunds are issued according to the terms described in our Return & Refund Policy.

Billing Questions?

If you have any questions about billing, charges, or your order total, reach out by email or through our contact form and we'll take a look.

Business Information

The Whimsical Wicks Co.  (operated by Utterly Useless LLC)

Address: 27 Pleasant Street, Newfields, NH 03856, United States

Email: hello@whimsicalwicksco.com

Support Hours: Monday-Saturday, closed Sundays · Eastern Time (EST)