Refund policy

We want you to be delighted with your purchase. If something isn't quite right, we're here to help.

Returns

We accept returns within 14 days of the delivery date.

To be eligible for a return, your item must:

  • Be unused and unlit.
  • Be returned in its original packaging.
  • Be in resalable condition, free from damage, excessive handling, or alterations.
  • Include your order number or proof of purchase.

Both standard and personalized candles may be returned, provided they meet the conditions above.

Please contact us at hello@whimsicalwicksco.com before sending your return so we can provide return instructions and ensure your return is processed as quickly as possible.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Candles that have been lit, burned, melted, warmed, or otherwise used.
  • Items returned without their original packaging.
  • Items that arrive damaged due to inadequate return packaging.
  • Items returned more than 14 days after delivery.
  • Gift cards.

Return Shipping

If you are returning an item because you changed your mind, ordered the wrong product, or no longer want the item:

  • Return shipping costs are the responsibility of the buyer.
  • Original shipping charges are non-refundable.
  • We recommend using a tracked shipping service, as we cannot be responsible for items lost or damaged during return transit.

Returns should be sent to:

Candle Department
27 Pleasant Street
Newfields, NH 03856
United States

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 48 hours of delivery at hello@whimsicalwicksco.com.

Please include:

  • Your order number.
  • Clear photographs of the item.
  • Photographs of the packaging, if applicable.
  • A brief description of the issue.

If your claim is approved, we'll arrange a replacement or issue a full refund at no additional cost to you. If a return is required, we will provide further instructions.

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

Approved refunds will be issued to your original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear.

Contact Us

If you have any questions about this Returns & Refund Policy or need assistance with a return, please contact us at:

Email: hello@whimsicalwicksco.com

We're always happy to help.