FAQ
Our Candles
What are your candles made of?
Natural soy wax, cotton wicks, US-sourced fragrance oils loaded at 6%. No phthalates, no parabens, no weird mystery ingredients. Just clean stuff that burns clean.
How long do they burn?
- 4 oz: ~25 hours.
- 9 oz: ~55 hours.
- 13.75 oz: ~85 hours.
Your mileage may vary depending on whether you're a “burn it for 30 min” type or a “leave it on all weekend” type.
How strong is the scent?
Strong enough to be noticed, not strong enough to give your aunt a migraine. We load at 6% - balanced throw, not perfume-aisle-at-the-mall throw.
Do you test on animals?
Absolutely not. The only living things subjected to our scents without consent are our children, and they have a lot of opinions.
Are they safe?
Yes, if you don't do anything stupid. Keep them on a stable surface. Trim the wick to 1/4 inch before lighting. Don't leave a burning candle unattended. Don't try to drink the wax. Don't let the cat near the flame. You know the drill.
How do I get the most out of my candle?
First burn: let the wax pool to the edge of the jar (usually 2–4 hours). This sets the “memory” so your candle burns evenly forever. Trim the wick to 1/4 inch before each burn. Don't burn for more than 4 hours at a time.
Shipping & Orders
How long does shipping take?
Orders ship within 1–3 business days from our New Hampshire workshop. US transit is usually 3–7 business days depending on where you are.
Do you ship internationally?
Currently US only. International shipping for candles is a whole thing — we're working on it. Email us if you want to be notified when it opens up.
Can I track my order?
Yes. Tracking info gets emailed the moment your label prints. Check spam if it's not in your inbox — our emails sometimes end up there.
My candle arrived broken / wrong / sad. What do I do?
Email hello@whimsicalwicksco.com with photos and your order number. We'll make it right. Promise.
Can I return it?
We accept returns on unused, unopened candles within 14 days of delivery. For full details check our Refund Policy page. If something arrived damaged or wrong contact us within 48 hours and we'll make it right immediately - no questions asked.
Custom & Wholesale
Do you wholesale?
Yes. If you've got a brick-and-mortar shop or boutique, email us with your business info and we'll send pricing.
Do you do custom candles?
Yes — and you don't even have to ask nicely. Wedding favors, divorce party gifts, retirement roasts, or just something that says exactly what you've been thinking — you can customize directly on our website. If you can dream it, we can label it.
What's the minimum custom order?
Depends on the design. Generally 12+ units for custom labels. Smaller runs are possible at a higher per-unit cost -just ask.
Everything Else
Will my house smell like candle for days?
If you burn it long enough, yes. That's kind of the point.
What's the difference between 4 oz, 9 oz, and 13.75 oz?
Burn time, price, and a little bit of personality.
- The 4oz is your amber glass jar with black lid - the "I want to test this scent before committing" size, burning 25–30 hours.
- The 9oz is also an amber glass jar with black lid - the "this is my new everyday candle" size, burning 40–60 hours.
- The 13.75oz is a tall clear glass jar with no lid - the "I made it and I deserve this" size, burning 60–80 hours.
All three are hand-poured in New Hampshire with 100% natural soy wax.
Do you have a loyalty program?
Yes - Whimsical Points. Earn points on every order, redeem for discounts. Smart shoppers stack up fast.
Where do you source your scents?
All US suppliers, all loaded at 6% for a balanced throw. Check out Our Scents for the full lineup with notes and descriptions.
Can I light multiple candles at once?
Knock yourself out. Just don't light them so close that the heat melts each other's wax. Olfactory chaos is fine; structural damage is not.
