Shipping policy
Last Update: July 2026
We know that once you've hit “place order,” half the excitement is just waiting for your candles to show up. Here's exactly how our shipping works, so you always know what to expect.
Where We Ship
At this time, we ship exclusively within the United States. We don't currently offer international shipping, though it's something we may revisit as we grow. If that changes, we'll update this page.
Order Processing Time
Once your order is placed, our team gets to work packing it with care. Orders are processed within 1-2 business days. If you place your order before 10:00 AM EST, it's typically processed that same business day; orders placed after that cut-off are processed the next business day. Processing time is separate from transit time; it's simply how long it takes us to pack your order and hand it off to the carrier.
Shipping Carriers & Delivery Estimates
We ship via USPS and UPS, whichever service makes the most sense for your order and location. Once your package leaves our workshop, standard delivery typically takes 3-5 business days. These are estimates provided by our carriers, not guarantees, and can vary depending on your location and the carrier's own delivery schedule.
Shipping Costs & Free Shipping
Standard Shipping: $5.95 for your first item, plus $2.95 for each additional item in the same order.
Free Shipping: automatically applied on orders over $50, no code needed. Orders under this threshold are charged the standard rate above.
We currently offer standard shipping only. Expedited or express shipping isn't available at checkout right now, so please place time-sensitive orders with our standard delivery window in mind.
Order Tracking
As soon as your order ships, you'll receive an email with your tracking number and a link to follow its journey. If you don't see it in your inbox, it's worth checking your spam or promotions folder before reaching out to us.
Shipping Restrictions
We don't currently have any product-specific or location-specific shipping restrictions for domestic orders. If that ever changes for a particular item, we'll note it clearly on the product page.
Address Accuracy & Changes
Please double-check your shipping address before completing checkout. Once an order is placed, we're unable to make changes to the delivery address, even if you notice a mistake shortly after ordering. If you do spot an error right away, contact us immediately; we can't promise we'll catch it in time, but we'll always try.
Delays Outside Our Control
Delivery timelines can be affected by things outside anyone's control: holidays, peak sales periods, severe weather, and occasional carrier delays all happen from time to time. If your order is taking longer than expected, we're always happy to look into it with the carrier on your behalf.
Lost or Missing Packages
Occasionally, a tracking page will say a package was “delivered” when it hasn't actually reached you, or a shipment seems to have gone missing entirely. If either of these happens, please contact us and give us a little time to investigate with the carrier. Depending on what we find, we'll offer a replacement, store credit, or refund.
Damaged Shipments
If your candles arrive damaged, we're sorry. That's never the unboxing experience we want you to have. Please contact us within 72 hours of delivery with:
- Your order number
- Photos of the damaged item(s)
- Photos of the outer packaging
We'll review everything and arrange a replacement as quickly as we can.
Undeliverable or Refused Packages
If a package is returned to us as undeliverable, for example because of an incomplete address or a missed pickup, we're happy to reship it, though the cost of re-shipping will be the customer's responsibility.
Questions About Your Shipment?
If anything about shipping, delivery timing, or shipping charges is unclear, reach out anytime by email or through our contact form, and we're glad to help track things down.
Business Information
The Whimsical Wicks Co. (operated by Utterly Useless LLC)
Address: 27 Pleasant Street, Newfields, NH 03856, United States
Email: hello@whimsicalwicksco.com
Support Hours: Monday-Saturday, closed Sundays · Eastern Time (EST)
